President Bush apologized Friday for the shoddy conditions at Walter Reed Army Medical Center and promised during a visit to the facility for war veterans that "we're going to fix the problem."
Critics questioned the timing of Bush's visit six weeks after poor conditions and neglect of veterans were exposed there.
Retired Maj. Gen. Paul Eaton, among retired military officers who took part in a conference call before Bush's visit, praised the president for seeing wounded soldiers. But, he added: "I'm convinced he would honor them more if he would refrain from using soldiers as props in political theater."
"I would be very happy to see him do the Walter Reed visit more like the commander and secondarily as an inspector general, rather than as a politician," he said.
Bobby Muller, president of Veterans for America, said Bush wasn't seeing areas of the hospital most in need of change. He cited Ward 54, where soldiers are suffering from acute mental health conditions, and outpatient holding facilities where soldiers see long waits to get processed out of the Army.
"Walter Reed is not a photo-op," Muller said. "Walter Reed is still broken. The DOD health care system is still broken. ... Our troops need their commander in chief to start working harder for them."
Walter Reed is considered one of the Army's premier facilities for treating the wounded. The revelations in mid-February of poor treatment and neglect of those wounded in war was an embarrassment to Bush, who routinely speaks of the need to support the troops and praises the care they receive back home.
Troops and veterans say many of the issues have been well-known for a while, and have long been in need of greater attention.
This week, the House voted to create a coterie of case managers, advocates and counselors for injured troops. The bill also establishes a hot line for medical patients to report problems in their treatment.
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