I work at tech support for Portland State. A caller phoned me this afternoon asking me to reset the password for her account, as she had forgotten it. She had faxed me a copy of her ID, in accordance with our policy.
The faxed copy of her ID, the numbers were not all legible.
So, I asked her to please tell me what her student ID number was.
"I faxed it," she said.
"Yes ma'am, I understand that. Unfortunately, not all of the numbers are readable. Could you read them to me please?"
I then hear the woman frantically digging through her purse. Slamming it, cursing under her breath.
"123456789" as she read me her ID, in a machine gun, rapid style, inaudible fashion. She then said, "Thats the number you have right in front of you.."
"I'm sorry," I said. "Would you mind reading it again a bit slower?"
She didn't.
Again with the machine gun thing.
I asked her for her login name, which eventually allowed me to fulfill her request and give her the new password she needed.
"123456789" I said.
Machine gun style.
She said she couldn't hear me.
I was shocked.
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